Privacy Policy

This Privacy Policy describes how Spinfever Casino (“Spinfever”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access and use our online casino platform at www.spinfever.com. This policy is designed to comply with relevant Australian privacy regulations and outlines your rights and obligations as a user of our services.

1. Information We Collect

Spinfever Casino collects personal data to provide and improve our services, ensure regulatory compliance, and maintain the security and integrity of the platform. The types of information we collect include:

• Identity Data: such as your full name, date of birth, nationality, and government-issued identification documents.
• Contact Data: including your email address, phone number, and residential address.
• Account Data: such as your username, password, and account history.
• Financial Data: including payment card details, bank account information, transaction records, and withdrawal information.
• Technical Data: such as device identifiers, IP address, browser type, operating system, and usage statistics.
• Communication Data: records of your correspondence with customer support and any feedback or survey responses you provide.

2. Methods of Data Collection

We collect your personal data through various methods, including information you provide directly during account registration or when updating your account details, information generated as you use our services, and data obtained from third-party partners and service providers, such as payment processors and identity verification agencies, in accordance with applicable laws.

3. Use of Personal Information

Spinfever Casino processes your personal information for the following purposes:

• To verify your identity and age in compliance with legal and regulatory requirements.
• To process deposits, withdrawals, and manage payments securely.
• To provide customer support and respond to your inquiries or requests.
• To prevent fraudulent activity, ensure security, and detect abuse of our services.
• To fulfil legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• To manage your account and deliver the gaming services you request.
• To send you service-related notifications and important updates regarding your account.
• To improve our website, gaming offerings, and user experience through analytics and feedback.

4. Legal Basis for Processing

Your personal data is processed on the basis of legal obligations, performance of contractual obligations, legitimate interests, and, where applicable, your explicit consent. We only process sensitive information when necessary and as permitted or required by law.

5. Disclosure of Personal Information

Spinfever Casino may disclose your personal data to trusted third parties for the purposes outlined in this policy, including payment service providers, identity verification agencies, regulatory authorities, and IT service providers. In certain circumstances, information may be disclosed to comply with legal obligations, court orders, or requests from competent authorities. All third parties are required to handle your data securely and in accordance with applicable privacy laws.

6. International Data Transfers

Your personal information may be transferred and processed outside Australia, including in countries with different data protection laws. When transferring data internationally, we implement adequate safeguards and contractual measures to ensure the security and lawful processing of your information in line with Australian privacy standards.

7. Data Security

Spinfever Casino employs a range of technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures include encryption, secure data storage, access controls, and regular security assessments. While we strive to safeguard your data, no system is completely immune to risks; users are also responsible for maintaining the confidentiality of their login credentials.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Upon expiry of the retention period or when your data is no longer required, we will securely delete or anonymize your information in accordance with our data retention policy and applicable laws.

9. Your Rights

As a user residing in Australia, you have certain rights regarding your personal information, including:

• The right to access and obtain a copy of your personal data held by us.
• The right to request correction or updating of inaccurate or incomplete information.
• The right to request restriction or erasure of your personal data, subject to legal and regulatory requirements.
• The right to object to certain forms of data processing.
• The right to withdraw consent where processing is based on your consent, provided that such withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise your rights, please contact our Data Protection Officer using the contact information provided below. We may require verification of your identity before processing your request.

10. Cookies and Tracking Technologies

Spinfever Casino uses cookies and similar technologies to enhance functionality, analyze usage, and personalise your experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

11. Third-Party Links

Our website may contain links to external websites operated by third parties. Spinfever Casino is not responsible for the privacy practices or content of such external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

Spinfever Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any material changes will be communicated through our website or by direct notification where appropriate. Your continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Spinfever Casino’s Data Protection Officer at [email protected]. We are committed to addressing your concerns in a timely and compliant manner.

This Privacy Policy is effective as of 1 June 2024. Please review it periodically for updates.